If there is a minus 5-star indicating of absolutely a no-no, I will use it but since one-star is the only one I have here to demonstrate the degree of my dissatisfaction and frustration, I have no choice. When things are going well and no issues, all parties are happy. But when something is not going well and there are issues, this is the time the true virtue of human beings is tested. It has occurred to me today (08/14/17)!
Christian Brothers was recommended to me by one of my coworkers after my car wouldn't start one morning. I called them and they were nice enough to handle setting up a tow for me. By this time I was already late for work and kind of worried about how I was going to get to work considering that my only mode of transportation was not starting and currently heading to the shop. When I got there the gentlemen up front was nice enough to notice the look of panic on my face. I was nervous because mechanic shops and young females usually do not have a good reputation together but he walked me through the procedures they would take to ensure me that they would figure out my cars problem. Even more amazing was that they had a shuttle they had that was able to take me to work so I didn't have to miss a whole day! I got a call a little before lunch from Jerry (who I believe was the manager) who explained to me in depth what was wrong with my car. He reassured me that everything would be fixed and finished by the time I was off work. He even offered me a shuttle ride back to the shop. I've never had a better experience dealing with a mechanic shop in my life. You guys went above and beyond and I will definitely come back if I ever need anything else!
This “manager/owner” kept arguing regarding the above two issues and furiously insisting his shop is flawless and their right to keep my wheel lock key, I was so upset and then told him that I will never go back to his shop, this “manager/owner” responded with very strong body languages and yelled at me loudly in front of his employees and two other customers to get out of his shop.
I took my car to Discount Tires Lewisville, and bought a set of 4 brand new wheels and a $45-wheel lock nut kit including the key. Discount Tire put all these new wheels on, and told me to go to Christen Brothers to get the broken wheel stud replaced. I went to this location around 11 AM Monday. They set up an appointment at 2 PM and told me that the job can be done in an hour while I am waiting, it turned out to be two hours.
Fast, friendly, and super professional service. They were able to get me in and out quickly even though they seemed very busy. It's nice to see a shop pay attention to each and every customer with the same level of attention and professionalism. I recommend them 10 out of 10 every time!
I was told that this “manager/owner” is new to the shop while taking over the business in April 2017. I reserve my right to take legal actions against Christen Brothers Automotive in Lewisville, TX.
When I conducted the conversation with this “manager/owner”, he adamantly denied that they have done the oil change for me, and then said they were supposed to keep the wheel lock key in their shop. These are ridiculous because not only they should have a service record in their computer for the oil change service but also there is a sticker from them attached to the car’s windshield showing the date for the next service; and the wheel lock nut key is my property because I paid for it and, what if I have a breakdown on the freeway with a flat tire and need to put on my replacement tire while the key is in their shop?
After I picked up my car and found that the mechanic forgot to put my wheel lock nut key back to the glove box, I had Matt (who released the car) to get the key for me from the mechanic and told Matt why I was there to replace the ruined wheel stud. Matt suggested I talked to their manager/owner to improve their service for their customers.
Took my car in which is never fun but working with Dustin was very professional. I felt the service and repair was very honest and fair. I got a good explanation of what was going on which I usually don't get elsewhere. Would highly recommend this shop!
I have taken my car to Christen Brothers in Lewisville (TX) for an oil change on June 16, 2017 and have them checked the brakes as well. My car hit a curve last weekend, ending up with a flat tire and a damaged wheel. When trying to put the replacement tire on AAA roadside services told me that one of the wheel lock nuts was “round-off “and cannot be unscrewed by them and that I have to take it to a tire store to “break it” and replace the wheel stud. I realized that the only possible cause for this broken lock nut was when the mechanic removed the wheels and performed a brake check in the June oil-change service, so naturally Christen Brothers in Lewisville should be responsible to fix it.
Told me I my "oil filter adapter was leaking". Changed their tune when I told them that another Christian Bros had installed a completely new engine 8 months previously so it should be under warranty. Although this is closer to my home I'll continue to use Christian Bros in Carrollton off of Hebron and 121 where I still receive exemplary service despite service advisor R.T. being gone.
Christen Brother as a chain store used to have good reviews and reputation for customer service but not this one in Lewisville at this time. I hereby advise any of their future customers not to come to Christen Brothers Automotive in Lewisville. This "manager/owner" is absolutely a bigot bullying his customer and a liar not being able to be trusted with and counted on. Their workers may be good such as Matt but this "manager/owner" is beyond reason and lack of any decent human-quality, and because of this once any service issue occurs, you are in big trouble and have no way to get through.
Christian Brothers Automotive Lewisville is a US Car Repair based in Lewisville, Texas. Christian Brothers Automotive Lewisville is located at 1263 W Round Grove Rd, Lewisville, TX 75067, USA.
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