Dropped off two shirts and a pair of pants. Explained three times what was needed. Picked up clothes to which NOTHING was done correctly. When speaking to the manager his response as was "What do you want me to do about it"?. These clothes were needed for my grandmother's funeral 6 hours away. Can't just wait for you to get right what should have been done right the first time. I usually expect services done right the first time. Thank you for making a stressful time more unbearable. Appreciate it immensely.
Same day service. Quality service with professional staff!!
I took in a BRAND NEW pair of suit pants. When I picked them up there was a damage tag on the BELT LOOP that was buried in all the other clothes I picked up at that time. They did not say anything to me about them being damaged and I didn't notice it until I went to go put those pants on. They would not pay for a new pair of pants and only offered to fix the pants. I wore them ONE TIME and they were not damaged when I dropped them off. One of their own hangars went through the material. Their "store policy" is to only give you 3x what you paid for your dry cleaning. They are crooks who damage your garments, then say it wasn't them!
We do our best effort to keep customers happy and provide a good quality. Unfortunately we are always blamed for manufacturer defects ( specially with cheap and heavily discounted clothes) and damages that customer have on their clothes but they are are not aware of it or they show up after cleaning. As the owner of this cleaners, I promise you that I will work with you on any problem provided that you don't immediately yell at me and belittle me.
Their staff is just fabulous, the most pleasant people you'll meet
Grand Dryclean And Laundry is a US Laundry based in Lewisville, Texas. Grand Dryclean And Laundry is located at 410 N Valley Pkwy #100, Lewisville, TX 75067, USA.
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