Found 2 great pairs of shoes, my boyfriend went to pay for them, the credit card machine kept saying an error, so my boyfriend used his other checking account, kept saying error. So, my boyfriend said forget it and put the shoes back. Well, they charged both checking accounts and they do not want to reverse the charges. Manager claims she cannot process reversals or store returns it and it needs to go through customer service. Customer Service does not return phone calls. The store will not give out the District Managers name. I am frustrated, this company stole our money.
Such good prices! I was surprised to see that this store had name brands. I've gotten my Sperry's, converse, nikes, and Fila skeletoes from this store all at great prices!
Get my Skechers work shoes here every two years. I love them! A little spendy but my shoes, I've worn 8 hours a day, five days a week for two years. I love them. Slip resistant, memory foam and comfortable. Great staff too.
They had Bearpaw boots on sale 2 weeks ago for $45.94, I didn't make it over there until today to get them and today they were taking them off the shelf, one of the boxes said $54.95, I ask if I could have the boots at that price I was told no they are back at regular price, $59.95, now they were taking them off the shelf and shipping them somewhere? Plus this woman was rude about it!! And they had a brown pair I tried on, one of the boots was taller than the other one, I brought it to their attention so someone would not buy it, they said, oh well, we are shipping therm out! I won't ever buy anything else there and if Fanous Footwear or anybody else had them cheaper I would have definitely took them back!
Got the best customer service there all friendly people.
Shoe Dept Encore is a US Shoe Store based in Lewisville, Texas. Shoe Dept Encore is located at 2401 S Stemmons Fwy #2414, Lewisville, TX 75067, USA.
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