I refuse to buy anything from this dealership after my terrible experience. I contacted Lewisville VW over the phone in an attempt to buy a VW Atlas. At first, the experience was pretty typical: the dealer tried to add on "dealer fees" to the internet price, and "protection package fees". I asked about the condition of the vehicle and they said that the mileage listed on their website was wrong and that there were a few more thousand miles. On top of that, I asked about the location of the vehicle and I couldn't get a straight answer. At first, the salesman said it was out on a test drive and then he said that the vehicle was being loaned to a customer as a loaner and that he was out test driving it? Why they lied about this I never knew. I really didn't care because the price of the vehicle and the presumed condition of the vehicle was still fair. I said that I wasn't going to pay anything more than what was listed on the internet and we agreed to the price on their website. So we went on to the next step of the purchase...
Came here to get a new car for my wife. We had looked at a different VW dealership in Irving and they treated her like she didn't matter. Not at Bobby Beck's though. They treated us very well. I will definitely buy my next several cars here.
The salesman who I was working with told me that he would send me the credit application via email and the other docs needed for my trade-in. Before I had the chance to check my email for the docs, the salesman contacted me by phone to verify that I received the information that was needed. The voicemail began with him telling me that he sent the information and so on... then… I think he thought he hung up the phone, because then I overheard a conversation between him and another sales associate where he called me "a pain in the a**" for not completely trusting him in our previous conversation. The other salesman decided to go along with his rant and purposely butchered my name by adding a “whoever the f**k” on the end of it.
First time customer and I took my Golf R in for service and had a great experience! Friendly staff there and I really liked the video review they did on my car. The mechanic emailed me a walk around video of all the key items on my car (filters, tire wear, brake wear, fluids changed, etc.). And when I picked up the car they gave me a coupon for 10% off. I'll definitely use them for my next service.
I saved the voicemail and I emailed a manager of the dealership and I let them know what happened. I also attached the voicemail to the email so that he could hear it for himself. I received a call back the next day from said manager and he told me that there wasn’t anything that they could do because the comments weren’t directed towards me directly and they he was talking with another sales associate. The only way they offered to rectify the situation was for me to talk to the salesman who I was dealing with so that he could apologize. I declined and just let the manager know how disappointed my wife and I were.
Had the car back on Monday evening. Prompt service, quality work, and great attention to the customer. All in all a great experience.
What I got back was unique compared to my previous dealership experiences (not Bobby Beck's). Friday mid-morning, I received a video with the tech explaining all issues with details of limitations and standards. I then received a line item break down of cost per item work. Called and gave authorization for the repairs I wanted completed.
I was looking for several models, used Hyundai Sonatas, Mazda 6, Honda Civics/Accords. And then on CarGurus there was very nice deal on Sonata in Lewisville Volkswagen dealership. I set the appointment with Heather, wanting just to check out the car as one of the options. Didn't really planned on purchasing the car.
Great customer care and service from the Service Department. Brittany was very helpful after the purchase of a used Jetta from another dealer. Brought it in for the repair of a known major flaw and some other issues and asked for a thorough inspection. This occurred on Thursday mid afternoon.
But the car looked great, and I test drove it to Frisco and back. The dealership serviced it, put new tires, and changed filters and oil. Heather was very resourceful and helped me get the good deal. I really liked the overall experience of car purchase here. Even though I didn't get the VW, Heather made sure I was treated as a valued customer.
And they have pinball in their showroom :) I think it is a very nice detail, as I spend a lot of time as a kid in those game rooms playing machine games and pinball!
Bobby Beck S Lewisville Volkswagen is a US Car Dealer based in Lewisville, Texas. Bobby Beck S Lewisville Volkswagen is located at 893 S Stemmons Fwy, Lewisville, TX 75067, USA.
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