There is a manager named Shanda that lacks the proper professionalism and customer service skills to be held in such a high position. A cashier called her to the front to ask her if the shirt I was purchasing was on sale due to a stain on the collar or if that was just the clearance price as is. Shanda came over and took the shirt from the cashier and walked about 3 registers over. She never acknowledged my 15 year old son and I standing there prior to rudely walking away. The cashier proceeded with scanning my other items which totaled 111.00. After she was finished we were still waiting on the manager to provide an answer. The cashier asked her again. Shanda replied use your walky talkie. Then Shanda told her the Polo would be $20 instead of $25. I advised the cashier I didn't want to purchase it and told my son we would run to Dillard's to get him one. (I purchased the 2 other Polo shirts he selected). The cashier told Shanda what I said and she rudely replied "Ok Good"! I walked down to the register where she was at and asked her why did she say "Ok Good!" She laughed and asked what's wrong with that? (While still refusing to give eye contact and being obnoxious). I told the cashier to refund me for the items I just purchased. While the cashier was doing so, Shanda came over and obnoxiously said Thanks, have a great day! Long story short, I'm filing a complaint against her and will no longer shop at this location after being a happy customer for 8 years.
Took my spouse to look for a swim suit here. She found it at a reasonable cost
Store was OK Too many little unattended little brats terrorizing customers in the store. Parents need to be responsible or asked to leave. Needless to say the store was in such disarray we left
I love Marshalls...one if my favorite stores! One can usually find great things at great prices.
Everything always so n8ce and neat. Makes my shopping experience better each visit.
Marshalls is a US Department Store based in Lewisville, Texas. Marshalls is located at 2325 S Stemmons Fwy, Lewisville, TX 75067, USA.
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